If my recent experience has taught me anything, it’s that good customer service is critical to the success of your business, whether you’re online or local. When I read Jeff Steen’s article “Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand” published in Inc., the necessity of that key ingredient hit …
Summer is here and not only is it time to relax and unwind — but also time to think about what you really want for your future. If you’re looking for support and encouragement to chase your Be Your Own Boss Dreams, now is the time to get started, and I have that resources to …
Did you know that one of the most successful blog posts I wrote was just a list? That one article included a simple list of 40 short stories I thought would be good for teachers to introduce in their classes — and not only has it brought almost 2 million visitors to my site since …
Are you struggling to grow your email marketing list? Check out the video I created with the five best list building tips that I’ve used in my online publishing business to drive traffic to my opt-in offers and give people the incentive to join my list. I used these strategies to grow my list …
Finding a balance between what your customer wants and what you want to do can be like walking a very shaky tightrope sometimes. You know you should find out more about your customer, about where they are in the consumer buying process and therefore what products or services they actually want — but you really …
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